Can I reply to a support ticket via email?

The simple answer is no you can not reply to a support ticket via the client area.

 

Emails can get lost so for that reason we do ALL support via the support desk. This way everything is logged and in order and enables us to offer such excellent support as we do.

  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

how do i fix license.lic is not found?

how do i fix license.lic is not found when trying to install the software?This is usually down to...

Can I buy extra licenses?

Can I buy Extra Licenses for the software?Yes you can, all you have to do is submit a support...

END USER LICENSE AGREEMENT (EULA)

END USER LICENSE AGREEMENT (EULA) FOR SOFTWAREIMPORTANT-READ CAREFULLY Be sure to carefully read...

How Do I Cancel My Subscription (purchased via Jvzoo)

How Do I Cancel My Monthly Subscription For Software I Purchased From Jvzoo? You can easily...

My Anti Virus Gives Me An Alert Why?

Why does some antivirus software give false positives when i run the software?Due to the...