If your windows vps becomes unreachable using remote desktop then you must :-
- Login to HyperVM Control Panel and select the Reboot button
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wait a few minutes then try connecting using remote dektop.
If you still can not connect to your vps using remote desktop then you must either :-
- Login to HyperVM Control Panel and select the VNC Client button. You can then use your vps direct even if remote desktop is not working as it connects to the physical node your vps is hosted on.