Troubleshooting Tips

TroubleShooting Tips

Problem: can not write license.lic

Solution: This usually happens if you run the software from inside the zip file. Please download the zip file again that contains the software and place it where you want to run it from (ie Desktop, Documents, etc) then right click and Extract All (or use your usual unzip software)  that will then allow the software to write the license.lic file


Problem: I have a small screen / resolution and i cant see all of the software interface.

Solution: If you click on the very last tab you can see on the top right then press your right arrow it will scroll to the right so you can see the rest of the tabs, and the same with the left when you need to move back.


Problem: I don't know how to download the software from Jvzoo

Solution: You can watch the video we made here on how to do that


Problem: How can i cancel my monthly subscription

[How do I cancel my monthly license / subscription?](https://www.client-area.biz/devsite/knowledgebase.php?action=displayarticle&catid=85&id=399)


Problem: How do i find the webinar replay links

Here are the webinar links

[Webinar 1](http://offermonkey.net/vms-webinar-1-ID-V5Pwfd63)

[Webinar 2](https://my.demio.com/recording/uYqR9yfh)

  • Video Marketing Suite, Video Marketing Spy, Creative Commons Video Research Download Tool, VMS Live Event Spy, Troubleshooting
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